Returns & Exchanges

Do you wish to return or exchange an item?

Returns & Exchanges

To return or exchange an item you have received from us, please follow the below return & exchange procedure.

Gift Receipts

If you have received a gift receipt please click here: Gift Exchanges

If for some reason you are not 100% satisfied with your purchase, we will happily either refund or exchange your item(s) as long as you contact us within 14 days from the purchase date. We will then allow an additional 14 days for you to return it to us.

We reserve the right to refuse returned items that have not carried out the returns / exchange procedure. To start, please fill out the required form below. Once submitted we will be in touch within 1 working day to confirm the next step for returning / exchanging your item.

Returned or exchanged products must be in the condition you received them and in the original sleeve packaging.

Pashminas & Wraps makes every effort to do vigorous and thorough quality checks before items are sent out to customers but if in the unfortunate circumstance a customer receives a faulty item we will happily replace this item for you or issue you with a full refund, including your postage costs.

We will refund postage on any faulty items that do not get exchanged up to the value of £4.99 (UK) & up to £18.99 (rest of the world). Refund on postage is not included on any other type of return or exchange.

Any returned items whether faulty or as an exchange must be returned using Royal Mail’s ‘Signed For’ service for UK customers and the equivalent respective service for international customers.

Return / Exchange Form

Please complete the returns / exchange form below. Be sure to fill in all fields marked with an * so we can complete your return as quickly as possible. All returns will be completed within 30 days after we have received the item back and checked its condition.

If an exchange, please be sure to state which item you would like to exchange it for in the 'details' section.
Can be found on the packing slip that came with your order
Please clearly state (especially if your order contained more than 1 item)
Please describe details below...